PDF Ebook The Fred Factor by Mark Sanborn. (Currency,2004) [Hardcover], by Mark Sanborn
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Later printing hardback dust cover has some wear.
- Sales Rank: #2109066 in Books
- Published on: 2004
- Binding: Hardcover
- 113 pages
Most helpful customer reviews
0 of 0 people found the following review helpful.
The Fred Factor -How I live my life.
By wheelman50
I was in a restaurant one afternoon and being disabled, was waiting in a chair rather then standing in the line. That day, the Area General Manager, Ying, was there and I started talking to her. After I got my food, she was nice and carried it to a table and we talked a little more.
As I have travelled through my days for the last 4 1/2 years, I hand out little business sized cards with funny pictures on them and inspirational sayings on the back. I have received many comments on these cards and I was handing them out that day. Talking to Ying, she said that I reminded her of some of the training they received from the Fred Factor. At this point I knew I had to read the book.
After reading the initial chapter about Fred, I saw many similarities with Fred. I have worked at many jobs in my life and have always tried to provide the beat service I could within reason. I would stop by customers homes to complete needed paperwork, going into work on weekends because someone could not make it to the office during the week and dressing in uniform to help family members get their veteran father to go to a VA appointment, Fred like, just my usual way of working.
If I had thought about it many years ago, I could have wrote a book like this one, but like Fred, he was only doing what he did to the best of his ability and more.
4 of 4 people found the following review helpful.
Nice review of the value of going the extra mail
By Henry Cate III
This short book focuses on a mailman Mark Sanborn met, a man named Fred. When the author first met Fred, Fred took an effort to get to know his new customer, and find ways to do a better job as a mailman. This book about the value of doing a better job, how to build relationships, and why we should take initiative. In short by going the extra mile we'll have a better life, and others will benefit.
It is a good book, and a short book. It is well written. The book is entertaining and at the same time makes many good points.
The first of four sections covers how the author met Fred the mailman, and how very quickly the author realized that Fred was a superstar mail carrier. The basics of what a "Fred" is are explored, and then the author mentions sightings of other "Freds."
The second section explains how you can become a Fred. Basically you need to build relationships with others so you know them well enough to then be able to be create, take initiative and make a difference.
The third section gives pointers on how you can help others grow into being Freds. The basic steps are to:
1) Find - how do you recognize a Fred
2) Reward - how should Freds be rewarded
3) Educate - how help people improve their Fredness
4) Demonstrate - model the correct behavior
The final section recounts the value and importance of being a Fred.
This is a book worth reading. It provides a good reminder and motivation to go the extra mile and do a better job.
1 of 1 people found the following review helpful.
This book is pretty short, but good
By Atomicwasteland
This is a very short book: something like 113 pages with not a lot of page surface for words. It's one of those books that should really have been longer (to get your money's worth) but couldn't really be without distorting the clarity of the message.
It is a quick and enjoyable read, and it has a lot of real life examples and ideas. Most of it is commonsense, but that doesn't mean it isn't useful. It is all about the excellent service that a mail carrier provides over his career, and why he chooses to go "above and beyond" all the time with his dedication.
It reminds me a lot of another book called "Fish! A Remarkable Way to Boost Morale and Improve Results". We read both books for our workplace book-club and enjoyed both. Both were written by motivational speakers, and both try to work their way into a whole teaching program with awards and special terms and the like. Personally, I don't care for this type of commercialization, and I'm not about to go out calling people "Freds" or hand out "Fred" pins, but I darn well am going to look at the message of the book seriously and take it to heart.
I recommend this as a book that will appeal to a lot of people because it is not intimidating (especially to non-readers) and because it is written in an easy conversational style. (I think it is a good book for reading clubs.)
And finally, as one of my favorite lines in the book said (spoken by Abraham Lincoln) "Whatever you are, be a good one."
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